Frequently Asked Questions

Our operating hours are:

• Monday: Closed
   
• Tuesday: Closed
   
• Wednesday: 5:00 PM – 9:30 PM
   
• Thursday: 5:00 PM – 9:30 PM
   
• Friday: 5:00 PM – 10:00 PM
   
• Saturday: 4:00 PM – 10:00 PM
   
• Sunday: 4:00 PM – 10:00 PM

Yes, we offer delivery to various zones!

• Minimum order for delivery: £10.00
   
• Delivery time estimate: 25–45 minutes (depending on distance and restaurant volume)
   

You can view detailed Delivery Charges & Zones on our Menu Delivery Info section.

We deliver to several zones, and the delivery charges are as follows:

• Zone 1 – Local Area (Mumbles, West Cross to Top of Caswell Hill):
   
  • Delivery Charge: £2.00
     
  • Free Delivery on orders over £15.00
     
• Zone 2 – Extended Area:
   
  • Base Charge: £2.00, plus £1.30 per mile after the first mile
     
  • Example: If you are 3 miles away → £2.00 base + (2 miles × £1.30) = £4.60
     
  • Free Delivery on orders over £20.00
     
• Zone 3 – Long Distance (up to 5 miles):
   
  • For orders over £10.00: £4.00 base + £1.30 per mile
     
  • For orders over £20.00: £2.00 base + £1.30 per mile
     
  • Free Delivery on orders over £30.00
     

Minimum order for delivery: £10.00

We aim to deliver within 25–45 minutes, depending on distance and restaurant busyness.

You can easily place your order:

• Online through our website 
• By calling us directly during our opening hours

If you are unsure whether your address is covered, please contact us directly. We'll do our best to deliver to you if possible!

We update the online menu daily.
However, during very busy periods, availability might change quickly.
Thank you for your understanding if a product becomes unavailable after you place your order.

• 💬 Live Chat:
  You can message us directly through the chat feature available on our website powered by GoDaddy Airo.
• 📞 Phone:
  Call us at 07352 098 422 during our business hours.
• 📍 Visit Us:
  You can also visit us at our location in Mumbles, Swansea.

Please Note:
* During peak busy hours, it might take us longer to respond.
We truly appreciate your patience and will get back to you as soon as possible!
 

Yes, Thai Dee can adjust the spice levels to suit your taste. Please mention your spice preference in the order notes.

Yes, Thai Dee can cater for small parties, office lunches, and special events.
Please contact us at least 48 hours in advance to discuss details.

We do vegetarian but only as vegetables we don’t provide soy or substitutes for meat.
If you don’t want meat in your curry, please select “vegetable”. Some of our curry pastes contain shrimp (*allergy information), so they may not be suitable for strict vegetarians or vegans. Let us know if you have any dietary concerns!

Unfortunately, due to the nature of Thai cuisine and the preparation of individual meals, we cannot guarantee that any of our meals will not contain ingredients that could cause adverse reactions to people with allergies. 

We accept credit/debit cards, and online payments through our website checkout.

We accept cash, credit/debit cards, and online payments for pickups

Yes! You can place your order ahead of time and schedule your preferred delivery or pickup time at checkout.

❗ Allergy Information

At Thai-DEE, we take food allergies seriously and want to ensure our customers are informed before placing an order.

Please note the following:

🔸 Common Allergens
Our dishes may contain or come into contact with the following allergens:

• Gluten (wheat, soy sauce, noodles, some curry pastes)
   
• Peanuts
   
• Tree nuts (e.g., cashews)
   
• Soy
   
• Sesame
   
• Shellfish (e.g., shrimp paste, fish sauce, prawns)
   
• Fish
   
• Eggs
   
• Dairy
   
• Mustard
   

🔸 Curry Pastes & Sauces
Some of our curry pastes and sauces may contain shrimp paste or fish sauce, even in dishes labeled as "vegetable." Please let us know if you're avoiding seafood-based ingredients.

🔸 Cross-Contamination Warning
While we do our best to minimize the risk, all food is prepared in a kitchen that handles all major allergens, and we cannot guarantee a completely allergen-free environment.

🔸 Vegetarian/Vegan Note
We do offer vegetable-based dishes, but they may not be suitable for strict vegetarians or vegans due to the presence of shrimp paste or fish sauce in some recipes.

🔸 Need Help?
If you have any food allergies or dietary requirements, please call us at 07352 098 422 before placing your order so we can advise you accordingly.